Customer Support Specialist

IGG YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ | İstanbul | TR

Who are we

- Established in 2006, IGG is a renowned developer and publisher of mobile games with a strong global presence and an international customer base of nearly 1.3 billion users and over 36 million MAU. After nine years, the Groups mobile games and apps are now available in 23 different languages worldwide, while IGG has been listed among the “Top 52 Publishers” globally by data.ai for seven consecutive years.

- IGG has its headquarters in Singapore with regional offices in the United States, China, Canada, Japan, South Korea, Thailand, the Philippines, Indonesia, Brazil, Turkey, Italy and Spain. Our TR office is in Istanbul and we look forward to your joining us!

We are seeking an experienced Customer Support Specialist in the gaming industry who is fluent in Turkish and English. - The position will be able to work closely with operation teams within the IGG global group. This full-time position is a part of the IGG TR division

Responsibilities:

  • Providing solutions and assistance to players tickets.
  • Contributing to direct&indirect problem solving by working with the Ops team
  • Preparing reports and collecting data from players
  • Analyze players feedback and provide suggestions for game improvement

Requirements:

  • Good at writing and understanding English and fluent in Turkish grammar
  • At least 1 years of experience in the gaming industry, specifically in Customer Support related jobs.
  • Excellent communication and interpersonal skills
  • Knowledgeable about Mobile Gaming especially SLG genre games Bonus for IGG games like Lords Mobile - Doomsday - Viking Rise.

Our company values employee growth and development, and we offer opportunities for career advancement. Join our team and contribute to the success of our gaming products and customer satisfaction.

Job Type: Full-time

Application Question(s):

  • please share your net salary expectations for this position?
  • We are based in Şişli. Is working from our office acceptable to you?

Information :

  • Company : IGG YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
  • Position : Customer Support Specialist
  • Location : İstanbul
  • Country : TR
Next Process

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Post Date : 2025-05-02 | Expired Date : 2025-06-01

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